Privacy Policy
Privacy Statement
At The Dr Jenni Clinic Ltd, we take your privacy and the protection of your personal data extremely seriously. This Privacy Statement outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation.
Before submitting any personal information to us via our website or other channels, please read the following carefully.
Overview
As a healthcare provider, The Dr Jenni Clinic Ltd is committed to maintaining the highest standards of confidentiality, integrity, and security of your data. This policy explains:
- What personal data we collect and why
- How we use and store your information
- Your rights regarding your personal data
- The measures we take to protect you and our systems
We may update this policy from time to time, and any changes will be reflected on this page.
What Information We Collect
We may collect and process personal data about you when you:
- Complete forms on our website
- Make an enquiry or contact us
- Book treatments or consultations
- Participate in surveys or promotions
- Visit our website or social media pages
- Provide personal information over the phone, via email, or in person
This may include:
- Full name
- Contact information (email, phone, address)
- Medical history and treatment details
- Before and after treatment photos (with consent)
- Transaction and payment information
- IP address and browsing data (via cookies)
Why We Collect It
We only collect the information necessary for:
- Processing bookings and treatment plans
- Providing medical, aesthetic, and wellness services
- Communicating important updates regarding your care
- Fulfilling skincare orders
- Maintaining clinical records in line with our regulatory obligations
- Improving our services and user experience
- Sending you optional updates and information about relevant services or products (only with your opt-in consent)
How We Keep Your Information Safe
We implement robust administrative, technical, and physical safeguards to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:
- Secure encrypted servers
- Role-based access control
- Firewall and anti-malware protection
- Regular security audits and staff training
- Strict confidentiality protocols for all team members
Cookies
Our website uses essential and analytical cookies to enhance user experience and improve site performance. No personally identifiable information is stored in these cookies.
You can manage your cookie preferences through your browser settings at any time.
Third-Party Links
Our website may contain links to trusted third-party platforms (e.g., Instagram, Facebook, booking partners). Please note that we are not responsible for their privacy practices. We recommend reading their individual privacy policies before submitting any personal information.
Retention & Data Accuracy
We retain personal data only as long as necessary for the purposes outlined above or as required by law (e.g., medical records retention).
We make every effort to ensure your data is accurate and up to date. You may update your information by contacting us at bookings@drjenni.co.uk.
Your Rights Under the UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal or medical exemptions)
- Withdraw consent for non-essential communications
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise any of your rights, please contact us at bookings@drjenni.co.uk.
Last Updated:
This Privacy Policy was last reviewed and updated on 21 April 2025.